Privacy Policy

This policy covers the Sanayile mobile app and the sanayile.com website. It is written under Law No. 6698 on the Protection of Personal Data (KVKK), Türkiye's data protection law. It explains in plain language what we process, why, who we share it with, how long we keep it and what your rights are.

1. Data controller

The data controller is the Sanayile team operating the app. For any request about your personal data, write to sanayile.team@gmail.com.

2. What we process and why

Sanayile is free and takes no payments inside the app, so card or bank details are never collected. We process:

• Account data: the name, email and sign-in identifier provided by Google or Apple when you sign in. Purpose: creating and managing your membership.
• Phone number: if you add it to your profile, it is passed together with your name to a shop owner only at the moment you leave that shop a message. Purpose: letting the shop call you back.
• Location: used in real time to show nearby shops on the map, only while you allow it. No location history is stored and no movement record is built on our servers.
• Car details: the brand, model, year and fuel type you add yourself. Purpose: showing shops and campaigns that fit your cars. Up to 5 cars; you can delete any of them anytime.
• Messages and reviews: the content of messages you leave to shops and reviews you write. Reviews are checked before publishing to filter fake and abusive content.
• Shop application data: for tradesmen, the shop details, contact channels and the proof-of-business document. Purpose: verifying the shop really belongs to the applicant.
• Usage statistics: events such as shop views, calls and directions are processed as counts and shown to shop owners only as totals. Owners cannot see who viewed their shop.
• Push identifier: if you allow notifications, an anonymous device push token is stored. Purpose: delivering functional notifications such as application results, published reviews and messages. Notification preferences and quiet hours are managed in the app.
• Technical logs: server logs and crash reports kept for the security and stability of the service. They are not used for anything beyond diagnostics.

3. Collection method and legal bases

Data is collected electronically and automatically while you use the app. Under KVKK Article 5 we rely on:

• Performance of a contract, for membership, messaging, reviews and the shop owner panel.
• Legitimate interest, for security logs and review moderation.
• Your consent, given through device permissions and revocable at any time, for location and notifications.

4. Who we share data with

Your data is never sold, rented or shared with ad networks. The app contains no third-party advertising SDK. Sharing happens only in three cases:

• With shops: when you leave a message, your name, phone number and message are shown to that shop's owner. When your review is published, it appears publicly with your name.
• With infrastructure providers: companies providing the technical services the platform needs, such as authentication, push delivery, map display, database and file hosting. They process data only on our behalf and on our instructions, and may not use it for their own purposes.
• With authorities: if required by law, limited strictly to the scope of the request.

5. International transfer

The infrastructure providers above may host data on servers outside Türkiye. Your data may therefore be stored abroad under KVKK Article 9, based on the consent you give by accepting this policy during sign-up. Transfers are limited to what the service technically requires.

6. Retention

• Account data is kept for as long as your membership lasts.
• When you delete your account, data tied to it (profile, phone, cars, favourites) is permanently removed.
• Records we are legally required to keep are stored only for the period set by law and destroyed afterwards.

7. Security

Data travels over encrypted connections (TLS). Server access is role based: a shop owner sees only their own shop's data, and moderation sees only the content needed for review.

8. Your rights

Under KVKK Article 11 you can at any time:

• Learn whether your personal data is processed and request information,
• Learn the purpose of processing and whether data is used accordingly,
• Know the third parties your data is transferred to,
• Request correction of incomplete or inaccurate data,
• Request deletion or destruction of your data,
• Object to decisions based solely on automated processing,
• Claim compensation if you suffer damage.

Send requests to sanayile.team@gmail.com; we answer free of charge within 30 days at the latest. To delete your account immediately, use Profile, Account, Delete Account in the app.

9. Children

Sanayile is not directed at children under 13 and we do not knowingly collect their data. If we become aware of such an account, we delete it together with its data.

10. Cookies

sanayile.com is a static site: it sets no cookies and runs no analytics or ad tracking. The mobile app uses no cookies either; only the authentication key that keeps you signed in is stored on your device.

11. Changes

Material changes to this policy are published on this page and the date above is updated. Continuing to use the app after a change means you accept the current version.

12. Contact

For any privacy question: sanayile.team@gmail.com